We apologise that our product(s) did not meet your requirements. Don’t worry we will resolve the issue as best we can and as promptly as we can.
Follow the following steps to claim your refund:
- Email email@example.com with a brief reason of why you returning your item(s), please include your order number and the item(s) you are returning to us.
- We try our best to respond within 24 hours to your email with a copy of out returns form to download and print.
- Once form is printed, fill in the appropriate details and enclose this form with the item(s) you are returning. Please arrange delivery to this address: Sleepy Hollow, Grauige, Kildorrery, Co. Cork, Ireland. P67 AK80.
- Once we have received our returned item and deemed it to be , we will issue a full refund to the account that was used to make the original order.
- For any further questions, feel free to contact us at firstname.lastname@example.org and we will aim to respond within 24 hours.
- We advise when returning any items to use a registered postage method as we will not be in a position to offer a refund on items that we do not receive.
Terms and conditions of Returning:
- Items must be returned within 21 days from the date you received the order.
- Orders must be returned in the same condition you received them in, including packaging and any relevant documentation (apart from our thank you note).
- Whilst we do include the original delivery fee in these refunds, we do not include the delivery fee charged for returning the item unless the item(s) are faulty.
- Refunds are only applicable to purchases made on our website only.
- Once approved we will email you with verification that your refund has been issued.
- Depending on account providers, your refund should be reach your account within 10 working days.
- Please do not return items in any plastic packaging.